— Common questions
Procurement-ready answers.
The questions city clerks, county counsel, and IT directors ask before signing. If yours is not here, the demo is the fastest way to get a straight answer.
How is Zubu different from the enterprise eDiscovery platforms our state uses?
Enterprise platforms are priced and built for AmLaw firms and Fortune 500 legal departments. They assume dedicated litigation support staff and matter volumes most public agencies will never see. Zubu covers the three workflows public sector actually runs, Legal Hold, Collections, and Public Records, on the same Microsoft 365 and Google Workspace data, at a price an agency of 5,000 to 100,000 residents can approve through normal procurement.
What does "BYOB collection bucket" mean and why does it matter?
BYOB means Zubu collects data into a storage bucket you own and control, typically in your own AWS, Azure, or Google Cloud account. Your records never sit in a vendor's storage tier, and you do not pay egress fees to move them later. For public agencies with data residency or sovereignty requirements, this is usually the difference between yes and no.
Do you support Microsoft 365 and Google Workspace, or just one?
Both, on every plan. Many agencies run hybrid environments, M365 for staff and Google for schools, or a recent migration that left data in both places. Zubu connects to Outlook, Exchange, SharePoint, OneDrive, Gmail, and Google Drive in a single tenant or across both.
What happens when we exceed our monthly data cap?
We will tell you well before you hit the cap and walk through your options. The standard path is moving to the next tier for the following month. We do not auto-bill overages or surprise invoices, which is a deliberate design choice for public sector procurement, where unbudgeted spend is a serious problem. Unused data does not roll over.
Can our records team use this without IT involvement?
After initial setup, yes. The platform is designed for clerks, records managers, and counsel to run holds, collections, and exports themselves. IT handles the initial M365 or Google Workspace connection (typically a 30-minute task), then steps out of the day-to-day. Most agencies report a meaningful drop in "can you search this mailbox" tickets to IT within the first month.
Is Zubu defensible for litigation? What about for audits?
Every action in the platform is logged with timestamp, actor, and scope. Hold notices, acknowledgments, collections, and exports all produce court-ready audit packages. The same logs serve internal audit and records retention reviews. We can share sample audit exports under NDA during evaluation.
Do you support state cooperative purchasing or GSA-style agreements?
We work with agencies through state cooperative purchasing programs, intergovernmental agreements, and sole source justification where applicable. Multi-year and cooperative agreements unlock additional pricing. Send your procurement requirements during the demo and we will return with a paper-ready quote.
How long does implementation take?
Most agencies are live within a week, often the same day for Microsoft 365-only environments. There is no hardware to procure and no on-prem install. The main variable is change management, how many records and legal staff need training and whether SSO is in scope, which we scope with you up front so there are no surprises.